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COVID-19 Customer information

News Feed

19th May 2020

Governments must secure the Cash Cycle in times of COVID-19


13th May 2020

Ending cash money prematurely would generate an "avalanche" of risks for society

How to pay without getting infected: is it better to use cash or card?


29th April 2020

Beyond monetary policy – protecting the continuity and safety of payments during the coronavirus crisis


22th April 2020

Coins and banknotes: vectors of Covid-19 contamination or collateral victims?


2th April 2020

Cash poses no particular risk of infection for public

Credit and debit cards have more germs than cash and train station urinals, study says

Why medical experts are speaking up for cash in times of COVID-19


1th April 2020

The ASSC writes to the Federal Council to secure liquidity transactions:


27th March 2020

Dear customers and partners

We all face an unprecedented challenge due to COVID-19. We experience the effects not only at our workplaces, but also in our private environment.

We are pleased to keep you informed about our activities and operative possibilities here on the Loomis webpage. As the leading value logistics company in Switzerland, Loomis stands on a healthy and strong foundation. The Swiss National Bank considers the services we provide on a daily basis to be of fundamental importance. We accept our great responsibility for the supply of cash to the economy and ensure it even in difficult times.

The administrative departments such as Loomis Sales, Customer Service and all other departments are available to you as usual. Despite COVID-19, all services are provided normally, including:

  • Loomis E-Shop
  • Valuable transports for banks, industry, trade and public institutions
  • Processing of values
  • Cash machines / ATM refills and monitoring
  • Safepoint
  • Cash - Center Services
  • International valuable transports by air and road
  • Storage
  • Pick & Pack Solutions

We are operational and functional according to the branch overview.
(Time restrictions may arise due to short-time working)

Health and safety are very important to us. Many measures have been taken to ensure our and your protection. Among other things, the specifications of the FOPH regarding hygiene regulations and behaviour in social contacts are constantly reminded. Different employees and teams are separated from each other and home offices have been introduced at all levels.

A special task force has also been set up to monitor the situation continuously and take appropriate measures.

Cash is safe!

According to the World Health Organization (WHO) and the central banks, there is no particular risk of virus transmission when handling cash. Touching a payment terminal to enter a PIN code carries the same risks as any other item of daily use in the public sector. It is important that we all make a significant contribution to the prevention of infection by complying with hygiene regulations.

We would like to remind you already today that you need to plan your new start early so that we can supply you with stick money in time and schedule the daily pick-ups.

Stay healthy and let us stand side by side to overcome this difficult time together.

Björn Züger
Regional Vice President DACH